What Is a Business Process Analyst?

posted July 12th, 2017 by Brian Neese

What Is a Business Process Analyst? Find Out!


According to the International Institute of Business Analysis (IIBA), process is inherent in every organization, regardless of the type of business. The processes of that organization — manual, automated or both — help the company achieve the goals and objectives of its stakeholders. Business process management (BPM) determines how these processes are governed, created, modified or cancelled. Technology, which supports organizational processes and enables efficiency, cannot exist without process as the foundation.


The IIBA’s book “A Guide to the Business Analysis Body of Knowledge” defines process as a set of “ad-hoc or sequenced collaborative activities performed in a repeatable fashion by an organization.” Business process analysts work with these collaborative activities to help their organizations achieve their goals.


What Is a Business Process Analyst?

A business process analyst identifies business challenges and then maps processes that will help to solve those challenges. Additionally, a business process analyst may:

  • Act as a liaison between IT and business units
  • Participate in business process modeling sessions
  • Conduct interviews and perform analyses to create business cases for projects
  • Conduct preliminary investigations for all project requests
  • Participate in business process management group efforts to collect and analyze metrics and improve processes

According to the IIBA, a business process analyst specializes in bringing change through the analysis, design, implementation and management of the processes that keep organizations running. This professional has extensive competencies in identifying the current state of processes and their useful and harmful attributes, documenting models of these procedures and helping stakeholder groups reach a consensus regarding changes.


A business process analyst is skilled in identifying the impacts and links to the business strategies, organization and its people, data and systems, business policies and business rules, in addition to the physical assets of the business, the IIBA adds. These professionals use techniques that enable successful implementation of business process changes to solve problems or capitalize on opportunities. Analysts assess the impact of process changes within people, systems, operations and management, and they advocate for new business capabilities that will ensure performance improvement. They may also specialize in and use business process modeling, analysis and design tools and BPM automation technologies.


Useful Skills for a Business Process Analyst

In addition to familiarity with business process tools, individuals interested in becoming a business process analyst should have the ability to:

  • Communicate accurate and timely advice, opinions and recommendations that will impact the business
  • Problem solve with strong analytical skills
  • Manage multiple projects and prioritize the most important tasks
  • Work efficiently with data to maximize results


Work Environment for Business Process Analysts

Business process analysts typically work in a professional office environment. Standard office hours are common. Some business process analysts may need to work occasionally on evenings and weekends, and some may need to travel. Salary information is available from PayScale.


Pursuing a Career as a Business Process Analyst

Southeastern University’s online Bachelor of Business Administration: Business Analysis Major builds on the degree’s core and focuses on information systems, data analysis and project management. Graduates are prepared for roles as business process analysts. They also receive all the required content areas and required hours of study for students to sit for the following industry certification exams:

  • Microsoft Office Excel Basic and Advanced
  • International Institute of Business Analysis (IIBA) Level I
  • Project Management Institute Body of Knowledge (PMBOK) for Certified Associate in Project Management (CAPM)

The program takes place in a fully online learning environment.

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